Policies & Procedures

 

CANCELLATION

 

Dog Walking visits – If any dog walking visit is canceled by 7 a.m. the morning of the walk, there is no charge; if canceled after 7 a.m., there is a full visit charge. Weekly dog walks should be paid in full at the beginning of the week.  You have the option to pay weekly or monthly.  Any days canceled with proper notice will be credited to your account.

Pet Sitting visits – A 50% deposit is required to reserve any visits but you may pay in full at booking. If any pet sitting visit is canceled 48 hours or more before service starts, the deposit goes to credit; if any pet sitting visit is canceled less than 48 hours before service starts, the deposit is non-refundable.

Overnight visits – A 50% deposit is required to reserve dates. If canceled 72 hours or more before service starts, the deposit goes to credit; if canceled less than 72 hours before the service starts, the deposit is non-refundable.

 

There are no refunds or credits if you come home early.  We have already blocked off that time and turned away other clients for you.  

Holiday visits – A 50% deposit is required to reserve dates. If canceled 7 or more days before the service starts, the deposit goes to credit; if canceled less than 7 days before the service starts, the deposit is non-refundable. 

Holiday Rates – Additional $5 per drop in visit and additional $10 per overnight on these days

New Year’s Weekend (Dec 31-Jan 2)

Memorial Weekend (May 28-31)

July 4th Weekend (July 3-5)

Labor Day Weekend (Sept 4-6)

Thanksgiving Weekend (Nov 25-28)

Christmas Weekend (Dec 24-26)

 

​We do not issue refunds. Deposits that are credited to your account never expire.