Policies & Procedures

 

 

 

Deposits and Cancellations

  • Dog Walking visits – If any dog walking visit is canceled by 8 a.m. the morning of the walk, there is no charge; if canceled after 8 a.m., there is a full visit charge.

  • Pet Sitting visits – A 50% deposit is required to reserve any visits but you may pay in full at booking.  If any pet sitting visit is canceled 48 hours or more before service starts, the deposit goes to credit; if any pet sitting visit is canceled less than 48 hours before service starts, the deposit, and any payments made, are non-refundable. If no deposit or payment has been made, you will be billed for the visits. 

  • Overnight visits – A 50% deposit is required to reserve dates. If canceled 72 hours or more before service starts, the deposit goes to credit; if canceled less than 72 hours before the service starts, the deposit is non-refundable.

  • Services must be paid in full by the end of the first day of service.

 

Holiday visits – A 50% deposit is required to reserve dates. If canceled 7 or more days before the service starts, the deposit goes to credit; if canceled less than 7 days before the service starts, the deposit is non-refundable.

 

Holiday Rates 

New Year’s Weekend (Dec 31-Jan 3)

Easter

Memorial Weekend (May 22-25)

July 4th Weekend (July 3-5)

Labor Day Weekend (Sept 4-7)

Thanksgiving Weekend (Nov 26-29)

Christmas Weekend (Dec 24-27)

 

  • Time of cancellation is calculated from the first visit back.

  • Cancellation times and policies are the same whether there is a deposit made or not. 

  • We do not issue refunds. Deposits that are credited to your account never expire.

Miscellaneous

  • Visitors – Please notify us if there will be anyone else entering your house while you are away. This includes family, friends, neighbors, workers, house cleaners, etc.  We will “share pet care duties” with your friend, family member, or another sitter. Please be aware that if this is the agreement, our liability insurance may not cover issues with your home, keys or pets.

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